FAQ

What if I want to return something?

If you receive a product with manufacturing or materials defects, please contact us HERE (click to access our customer service form) and we will make it right. This applies to the original purchaser and is non-transferable. We reserve the right to verify proof of purchase when processing claims.

If you receive a product with manufacturing or materials defects, and it was purchased from anyone other than Spiritus Systems, please contact the original point of purchase. We work closely with our authorized dealers to ensure our customers are taken care of. 

For any other reason, we're happy to accept returns of unused, undamaged, defect-free products (excluding clothing or other items indicated as non-returnable) still in their original packaging, within 14 days of delivery. You will need to pay all return shipping charges, as well as a 10% restocking fee to cover the cost of processing, restocking, and inspection. 

If you would like to exchange your purchase for another item, size or color, please follow the directions for returning an item and place a new order for the item(s) you would like instead.

Older versions of products cannot be exchanged for their newer versions.

 

*** MEDICAL EQUIPMENT and CLOTHING CANNOT BE RETURNED; ALL SALES ARE FINAL*** 

 

Please download our Return Merchandise Authorization resource doc.

 

When will the item I want be back in stock?

Although most products are restocked before fully selling out, items that do sell out most often restock within 30-60 days. If an item is on the website but cannot be purchased, it most likely is simply temporarily out of stock. Please do not email us with stocking inquiries, as lead times are constantly changing, and the answer we give you today may be different tomorrow.

You can sign up for restock notifications for specific products by selecting the product you want (on the product's page; even though the color is crossed out) and then submitting your email when prompted. You will be emailed automatically when the product is restocked.

You also can sign up to receive restock alerts through the Telegram app at t.me/spiritusystems. Note: you must have the Telegram app downloaded on your phone to access telegram.

 

Do you offer a military/law enforcement/first responder discount?

We price our products as low as we can up front because we know that most of our customers are military service members, law enforcement officers and first responders using their own paychecks to replace or supplement the gear they were issued. Because of this, we do not offer a discount for orders off the website.  

 

Is Spiritus Systems gear American made?

We are proud to harness the power of American manufacturing to build your equipment and use only the highest quality materials available. Spiritus Systems gear is Berry Amendment compliant, meaning it is made in America, by Americans, out of US-made materials. 

 

I placed two orders. Can Spiritus Systems combine them so I don't have to pay the extra shipping? 

No. While we understand your desire to save money on shipping and minimize packaging, our shipping operation cannot efficiently or cost-effectively capture orders mid-process and combine them for you. Your orders will be processed in the order they were received and sent out as individual orders. Please ensure your order is complete and the items that you need are added to your cart before you check out.

 

Can I get my items shipped to an APO/FPO/DPO?

We are happy to ship your items to you while you serve abroad. Keep in mind that it takes longer to process items through to your APO and allow plenty of time for your items to arrive. We are not responsible for items that do not make it to you before you change locations. 

 

My organization is tax exempt. How do we place an order without being charged tax?

 For all tax-exempt or official purchases on behalf of a government organization, contact generalsales@spiritussystems.com. Do not attempt to place these orders using the website, as it will apply tax to the total at checkout.

 

My unit wants to order in bulk. How do we do that?

We would love to supply your department or unit. Just shoot us an email at generalsales@spiritussystems.com, and a representative will reach out to you within two business days to get the process started. 

 

I don't live in the US; can I still order Spiritus Systems equipment?

Due to export regulation and compliance, Spiritus Systems no longer ships internationally, except to APO/FPO/DPO locations.  

If you live in Europe or are an international buyer outside of North America, however, please visit your regional Brownells website (brownells.eu), or tactical-kit.co.uk. Brownells is the official global Spiritus Systems product distributor and may be able to support your international purchasing needs. Spiritus Systems does not guarantee that your region will be supported.

If you live in Canada, you can purchase select equipment directly from sdtac.ca/en.  

 

What shipping options do I have when placing an order on your website?

Website customers can choose from USPS Priority Mail and Ground Advantage services or FedEx Standard Overnight for most products. Armor orders are shipped FedEx Ground / Ground Home Delivery or FedEx Standard Overnight only. Order weight/dimensions and customer location will determine which options are available at checkout.

USPS delivers to all of our customers; however, FedEx Standard Overnight has some limitations.

Orders for FedEx Standard Overnight:

• Can be shipped only to addresses in the United States.
• Cannot be shipped to PO boxes or APO/FPO/DPO locations.
• Must be placed no later than noon Eastern Time on the day of shipment for delivery the following day by 8pm (to locations serviced by FedEx Overnight).
  Note: Orders placed between noon Thursday and noon Friday will be shipped Friday for delivery on Monday. Orders placed between noon Friday and noon Monday will be shipped on Monday for delivery on Tuesday.

 

How long will it take to get my order?

We are every bit as impatient as you when we order something new, so we make sure orders are processed as quickly as possible.

• USPS website orders usually process and ship within 2-3 business days of purchase. USPS Priority Mail shipping usually gets from our plant in North Carolina to most US locations within 2-3 business days, with First Class parcel options usually adding 1-3 days to transport time. Keep in mind that shipping time estimates are not guaranteed and that international and APO shipments take longer than domestic routes.
  
  
• FedEx Standard Overnight orders received before noon Eastern Time are processed same business day for delivery the following business day to areas serviced by FedEx overnight. Orders placed on Friday after 12pm through Monday 12pm will be processed Monday for delivery Tuesday.

 

What if I'm not home when my package arrives?

We do not offer signature confirmation. USPS and FedEx will leave the package in your mailbox or at your front desk/door. If you are worried that your package may be stolen, please be present when it is delivered or specify a more secure delivery location, such as your office. Packages that are reported as delivered by the carrier but missing by you are considered delivered then stolen, particularly now that most carriers photo document each delivery.

  

 

Are items on the website that appear to be in stock actually in stock? 

We try to keep things simple. If it says it's in stock, we mean it, and you can buy it. If it's out of stock, you will not be able to add that item to your cart. We do not offer backorders or pre-orders.  

 

Can you build me a custom item or something you already make in a custom pattern?

We do not offer any custom services at this time. 

 

The cord-lock on my product is not working. What do I do?

Occasionally cord-locks for our products may arrive "unset." If your cord-lock seems to be broken/has no spring action, it likely just needs to be “set.” Squeeze the lock firmly between your thumb and index finger, applying enough pressure to the top of the lock to "pop" it, activating the spring mechanism. It may be harder than you think to set the cord-lock, so give is a good, hard squeeze. If you still cannot activate the cord-lock after applying pressure to it, please contact customer support. 

 

Do elastic magazine inserts make it difficult to reindex magazines one-handed?
Reindexing magazines into elastic may feel more difficult than other materials you may be used to, such as Kydex or injection-molded plastic, but becomes easy with a little practice. Get out there and train! Also, you should be asking yourself why you are training to reindex magazines this way.  Don't create a training scar that is going to get you killed by placing a broken or empty magazine into your chest rig. 

 

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